The Short Answer
Salesforce's agent layer over its own CRM, sold on consumption (Flex Credits or Conversations) or per user, with unmetered add-ons for employee-facing agents.
What is Salesforce Agentforce?
Salesforce Agentforce is a CRM-native platform for building and running autonomous AI agents over Salesforce data, sold on consumption through Flex Credits or Conversations, or per user.
Agentforce is the agent tier of the Salesforce platform. Salesforce sells it four ways and expects buyers to mix them: consumption pricing through Flex Credits or per-Conversation billing for customer-facing agents, and per-user licensing for employee-facing agents through add-ons or the Agentforce 1 editions. Usage is tracked in a product Salesforce calls Digital Wallet.
Where it runs: The Salesforce platform — Sales Cloud, Service Cloud, Field Service and the Industries clouds. Salesforce also lists Agentforce in Slack.
What can Salesforce Agentforce do?
Each entry below appears on Salesforce’s own site or documentation. Nothing has been inferred from a category description or a third-party review.
Flex Credits
A pooled unit of payment drawn down per Action. "Agentforce actions are 20 Flex Credits, while Agentforce Voice actions are 30 Flex Credits."
Actions
"A specific function that an AI agent executes on the platform, such as updating a record, summarizing a complex case, answering a product inquiry, or executing a custom prompt or flow".
Digital Wallet
Near real-time consumption tracking with threshold alerts and usage trends.
Buying models
Pre-Purchase (pay upfront, draw down), Pre-Commit (baseline commitment, billed monthly in arrears, true-up at term end) and PayGo (no upfront commitment).
Agentforce Vibes / Coworker / Voice
Listed as products alongside the core agent tiers.
What does Salesforce Agentforce cost?
Consumption (Flex Credits or Conversations) for customer-facing agents; per-user licensing for employee-facing agents. Salesforce notes the page "is provided for information purposes only and is subject to change".
| Plan | Published price | What the vendor states |
|---|---|---|
| Flex Credits | $500 USD per 100k Credits | Also €500, £400, AU$700, ¥60,000, kr5,000 per 100k Credits. Each Agentforce action consumes 20 Credits; Voice actions 30. |
| Conversations | $2 USD per conversation | Also €2, £1.60, AU$2.80, ¥240, kr20. Customer-facing agents and Digital Wallet. |
| Agentforce add-ons | $125 user/month | For Sales, Service and Field Service. "Unmetered Agentforce usage for employees", full AI suite, AI-powered analytics and Prompt Builder. |
| Agentforce Industries add-ons | $150 user/month | For the Industries clouds. Everything in the Sales and Service add-ons plus industry-specific AI. |
| Agentforce 1 Editions | from $550 user/month | Sales, Service, Field Service and Industries editions. Agentforce add-on included plus 2.5M Flex Credits per org per year. |
| Agentforce User License | $5 USD/user/month | Company-wide employee access. Requires Flex Credits. "Access to limited Salesforce CRM objects". |
The per-user prices sit on top of the underlying Salesforce licences, and the $5 and consumption tiers explicitly require a Flex Credit balance. Modelling total cost requires both numbers.
What does Salesforce Agentforce connect to?
- ERP
- The Agentforce pricing page names no ERP connector. Salesforce lists MuleSoft separately under its platform products.
- CRM
- Salesforce Sales Cloud, Service Cloud, Field Service, Industries clouds
- Other named systems
- Slack, Data 360, AgentExchange
- Implementation
- Not published
- Governance
- Digital Wallet provides near real-time consumption visibility with proactive threshold alerts. Salesforce states Pre-Commit is "widely available later this year".
How does Salesforce Agentforce score against the nine criteria?
The same nine criteria are applied to every platform profiled here, and compared side by side in the manufacturing benchmark. Salesforce publishes an answer for 3 of 9. The remainder are marked “Not published” rather than guessed.
That count measures how much Salesforce writes down, not how good the product is. A vendor whose marketing pages name every capability scores higher here than one publishing narrow technical documentation. The evidence column is the part worth reading — it says whether an answer is a documented capability or a named feature with nothing published behind it.
| Criterion | Salesforce Agentforce | Evidence |
|---|---|---|
| ERP connectivity | Not published | No ERP connector is named on the Agentforce pricing page. Salesforce lists MuleSoft as a separate platform product. |
| Product catalogue complexity | Not published | Not addressed on the Agentforce pages reviewed. Salesforce sells a separate Manufacturing Cloud with its own pricing page. |
| Technical specifications | Not published | Not addressed on the pages reviewed. |
| Quote generation | Not published | Not named on the Agentforce pricing page. |
| Margin protection | Not published | Not named on the pages reviewed. |
| Dealer / distributor management | Manufacturing Cloud, "Simplify Channel Engagement" | Salesforce lists "Modernize Commercial Operations", "Transform the Service Experience" and "Simplify Channel Engagement" as its manufacturing solutions, delivered through Manufacturing Cloud rather than Agentforce itself. |
| CRM automation | Actions update CRM records | Record updates are a named Action type, metered at 20 Flex Credits each. Automation depth is the strongest of the six inside Salesforce data. |
| Implementation time | Not published | No implementation time is published on the pricing page. |
| Microsoft ecosystem compatibility | Slack, not Microsoft | Salesforce lists Agentforce in Slack. No Teams or Microsoft 365 surface is published. Microsoft's own Sales agent can read Salesforce CRM data from Outlook and Teams. |
Where does Salesforce Agentforce do well?
- The most transparent consumption rate card of the six — unit price, credits per action, and worked monthly examples are all published.
- Deepest automation over Salesforce's own CRM data, with record updates as a first-class metered Action.
- Three buying models (Pre-Purchase, Pre-Commit, PayGo) let a buyer start without an upfront commitment.
- Digital Wallet gives near real-time consumption visibility, which matters because the pricing is metered.
What are the limits of Salesforce Agentforce?
- Cost is genuinely hard to forecast. At 20 Credits per action and $500 per 100k Credits, a single rep running 20 requests a day is a published $120/month example — before the underlying Salesforce licence.
- Nothing manufacturing-specific is published at the Agentforce layer. Catalogue, quoting and margin work sit in separately licensed products.
- Salesforce publishes no implementation time.
- The pricing page carries an explicit "subject to change" disclaimer, so any model built from it has a shelf life.
Sources
- Salesforce — Agentforce pricing https://www.salesforce.com/agentforce/pricing/
- Salesforce — Agentforce https://www.salesforce.com/agentforce/
All figures read from these pages on 31 August 2026. Vendor pricing changes without notice; verify before you sign.